btd77 Privacy Policy — Your Data, Protected

1. Introduction

btd77 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy describes in detail the categories of personal information we collect, the purposes for which we use that information, the circumstances under which we may share it with third parties, and the rights available to you as a data subject.

This policy applies to all information collected through the btd77 website, mobile platform, customer support interactions, and any promotional communications we send to you. By using btd77, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the platform immediately.

Our Privacy Commitments

We believe privacy is a right, not a feature. These five commitments guide how we handle your data at every stage.

2. Information We Collect

btd77 collects personal information in two ways: information you provide directly when you register and use the platform, and information collected automatically through your use of the platform. We describe both categories below.

Information You Provide Directly

• Registration data: your name, date of birth, Bangladesh mobile number, email address and a password. Date of birth is collected to verify that you meet the 21+ age requirement.
• KYC documents: government-issued photo ID (such as a National ID card or passport) and, where required, proof of address or evidence of your payment method, collected to satisfy AML obligations.
• Financial data: transaction history, deposit and withdrawal amounts, payment method identifiers (for example the bKash or Nagad wallet number you use), and account balance records.
• Communications: messages you send to our support team via live chat or email, including the content of those messages and any attachments you provide.

Information Collected Automatically

• Device and technical data: your IP address, device type, operating system, browser type and version, screen resolution and mobile network operator, collected to ensure the platform displays correctly on your device and to detect suspicious access patterns.
• Usage data: pages visited, games played, session duration, bet history, click-stream data and features used, collected to understand how players use the platform and to improve the user experience.
• Cookie data: session cookies, preference cookies and analytics cookies as described in the Cookies section of this policy. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

btd77 uses the personal information we collect for the following specific purposes. We do not use your information for any purpose not listed here without first updating this policy and, where required by law, obtaining your consent.

• Account creation and management: to register your account, verify your identity, maintain your account records, and provide you with access to all platform features.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported BDT payment methods, and to maintain accurate transaction records.
• Legal compliance: to fulfil our obligations under applicable anti-money-laundering, know-your-customer and responsible gaming regulations, including age verification and transaction monitoring.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance. Support interactions are logged for quality assurance and training purposes.
• Platform improvement: to analyse usage patterns, test new features, monitor platform performance and fix errors. Analytical data used for this purpose is aggregated and anonymised wherever possible.
• Responsible gaming monitoring: to identify players who may be displaying signs of problem gambling and to implement responsible gaming tools such as deposit limits and session reminders proactively.

4. Legal Basis for Processing

btd77 processes your personal data on one of four legal grounds depending on the specific processing activity. We set out the applicable legal basis for each major category of processing below.

• Contractual necessity: account registration, payment processing and delivery of platform services are necessary to perform the contract between you and btd77. Without this data we cannot provide the service.
• Legal obligation: KYC verification, AML transaction monitoring and age verification are required by law. We have no discretion to waive these requirements — processing this data is mandatory.
• Legitimate interests: platform analytics, fraud prevention, customer support logging and responsible gaming monitoring are conducted on the basis of our legitimate interest in operating a safe, compliant and well-functioning platform.
• Consent: where we send you optional marketing communications or set non-essential cookies, we do so only on the basis of your explicit consent, which you can withdraw at any time by contacting [email protected].

5. Cookies and Tracking Technologies

btd77 uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain viruses or execute code — they are simply text records.

We use three categories of cookies on btd77. You can disable non-essential cookies through your browser settings at any time, though doing so may affect the functionality of certain platform features.

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Preference cookies: store your settings such as language preference, display options and notification preferences so the platform behaves consistently across sessions.
• Analytics cookies: help us understand aggregate usage patterns — for example which pages are most visited and where players encounter difficulty — so we can improve the platform. These cookies collect anonymised data only.

6. Sharing Your Information

btd77 does not sell, rent or trade your personal data. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment processors: we share your payment identifiers (for example bKash or Nagad wallet numbers) with the relevant mobile financial service provider solely to process the specific deposit or withdrawal transaction you have initiated.
• Game providers: game studios such as Pragmatic Play, Evolution Gaming and Spribe may receive anonymised session and bet data to enable their games to function correctly on our platform. They do not receive your personally identifiable registration data.
• Regulatory and law enforcement authorities: we are required by law to share certain transaction and identity data with financial intelligence units and law enforcement agencies where there are grounds to suspect money laundering or other financial crime.
• Service providers: we use trusted third-party technology vendors (for example cloud hosting providers and customer support software providers) who process data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.

7. Data Retention

btd77 retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods we apply are: account and registration data is retained for 5 years after account closure; financial transaction records are retained for 7 years after the transaction date in compliance with financial record-keeping obligations; KYC documents are retained for 5 years after account closure; support interaction logs are retained for 2 years.

After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Where data has been anonymised it may be retained indefinitely as part of aggregate statistical records.

8. Your Data Rights

As a player on btd77, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all rights requests within 30 days. In some cases, particularly complex requests may take up to 60 days, in which case we will notify you of the extension.

• Right of access: you may request a copy of all personal data btd77 holds about you, presented in a structured, commonly used and machine-readable format.
• Right to rectification: you may request that btd77 corrects any inaccurate or incomplete personal data held about you. Where the data relates to a field you can edit in your account dashboard, you may update it yourself without contacting support.
• Right to erasure: you may request deletion of your personal data. This right is subject to our legal data retention obligations — we cannot delete transaction records or KYC data earlier than the mandatory retention periods described above.
• Right to restrict processing: in certain circumstances you may request that btd77 pauses its use of your data — for example while a rectification request is being assessed.
• Right to withdraw consent: where btd77 processes your data on the basis of your consent (for example for optional marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

9. Security

btd77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls that limit which staff members can access personal data, and regular security reviews.

Despite these measures, no internet-based system is entirely risk-free. You play an important role in keeping your account secure by choosing a strong password, not sharing your login credentials with anyone, and notifying us immediately if you suspect unauthorised access to your account.

10. Third-Party Links

The btd77 platform may contain references to third-party game providers and payment services. btd77 has no control over the privacy practices of these third parties and is not responsible for their privacy policies or data handling practices. We recommend reviewing the privacy policy of any third-party service before providing them with your personal information.

11. Changes to This Privacy Policy

btd77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players by email and by displaying a prominent notice on the platform for at least 14 days before the changes take effect.

The date at the top of this page shows when the current version was last updated. Your continued use of the btd77 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We recommend bookmarking this page and reviewing it periodically.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way btd77 handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text — not a clickable link). You may also reach us via live chat on the platform, available 24/7. Please include your registered account username in any privacy-related enquiry so we can locate your records quickly.